Terms & Conditions

Welcome to "On The Spot" online shop, we have to list the below terms and conditions for you to understand our online shop terms and conditions that provides a joyful and better shopping experience to you. By using the online shop, you agree that you have read these terms and conditions and accepted to be bound by them. You must evaluate and afford all contents and risks before using the online shop, "On The Spot" reserves the right to make any modifications on terms and conditions without prior notice. 

"On The Spot" or the people who cannot affords the legal responsibility, they cannot use the services which require to provide the personal or family’s information in without parents or guardian accompany situation. If you are using the related services that represent the user’s parents or guardian have to afford the online shop’s term and conditions, "On The Spot" is irresponsible to verify the age or behavior of user. 

"On The Spot" online shop is owned and operated by "On The Spot" , all terms and conditions of online shop are also applied to "On The Spot" employees.  

User Guide

Users cannot issue any posts that include insult, violence, slander, sex and illegal contents, "On The Spot" reserves the right to delete the post when we found the post is violated the user guide.

By using the online shop, it represents the users agree for keeping their account name and password appropriately, and afford the decisions and responsibilities by using the account. "On The Spot" is irresponsible to any users do not observe and get loss by this term.  

Trademark, Service Marks and Copyright of "On The Spot" 

Trademarks and service marks in our online shop (onthespotol.com) belong to us and all rights in them are reserved. All graphics, logos, service marks and trademarks cannot be used without the prior written consent of our company. All contents on our online shop, including but not limited to design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.  


"On The Spot" will keep updating the selling price, product information and stock level on online shop. "On The Spot" reserves the right to make any modifications on price, information and quantity without prior notice, final order confirmation is subject to the stock availability. We will contact you before the delivery via telephone or email if the product(s) is out of stock.    

Delivery Service and Charge

Arrange to pick up the goods from the company, and call us to arrange the transportation method suitable for the customer to transport. Transportation costs are based on the weight of the goods, and the customer pays the actual payment.


Return Conditions and Related Policies

Product Damage

We try our best to ensure that all products are of a high quality before delivering to customers. The product(s) may be destroyed during delivery process, please reject to receive the product(s) if this happened and please contact our customer service department for arrangement within 7 days.


If you find any quality problem of product(s) within 7 days, please contact customer service department immediately for arrangement, all products purchased from online shop cannot be exchanged or refunded in "On The Spot" retail counters or shops. If the product(s) needs to return to our company, we will assign the courier to collect the product(s) and delivery charge is afforded by customers. Besides, please keep well the product(s) before collecting by courier and product(s) must be in the same condition as when originally purchased. Products you are returning should not been cleaned, damaged or used. "On The Spot" has absolute right to determine the condition of products. Customers need to show the valid receipt for product return under return policy.

"On The Spot" does not offer warranty service, fair wear and tear is not a reason of return under policy. 

Force Majeure

"On The Spot" is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. "On The Spot" will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer. 

Other Terms

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and "On The Spot" agree to submit to the exclusive jurisdiction of the Hong Kong courts. "On The Spot" may revise these terms and conditions at any time without prior notice. If any dispute arises, "On The Spot" determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.